But that isn't to say Ecobee is throwing in the towel on the camera. Create an account to follow your favorite communities and start taking part in conversations. I'm going to go peel that layer off now!! No one is upstairs during the day, but I work from home, so I needed to disable Smart Home & Away upstairs, as it kept switching to Home even though I wasnt using that space. [1] [2] Contents 1 Plot 2 Cast 3 Production 0 coins. The support rep I spoke with was very helpful and forthcoming. It's about 1/2 square and looks like it was made up of several layers of Scotch-like tape. It retains the built-in smart speaker capabilities (choose from Amazons Alexa or Apples Siri) and still doubles as a hub for Ecobees smart security system, which requires additional hardware and a monthly subscription. Wish I'd looked this up before trying to "peel" the film from it. Alright! eco+ uses the humidity reading on ecobee thermostats to make sure your home always feels like the temperature on your thermostat, without heating or cooling more than needed. It peeled easily once I got a hold of it. By taking household occupancy into account, Smart Home & Away automatically adjusts the temperature for energy savings when you leave home and sets the temperature for comfort when your return. Like yours, mine was so perfectly fitted I had no idea a protective sheet was even on it until I noticed that block of tape. In short, you'll need to download the Ecobee app, select "Add a device," then "Thermostat" and follow the steps to get yours up and running. I contacted ecobee support and sent them pics, complained that everyone would see it all scratched up and they sent me a new device. Thank you for only making me have a panic attack for 45 minutes! This isn't a problem for the proximity detector cover as it is fairly obvious without instructions and comes off easily. Explore how our smart features save you money Explore how we measure energy savings ecobee makes home comfortable. For many of us, it is an honor and a duty as Americans to help others - especially at Thanksgiving! The only difference in terms of components was an indoor camera that came with the premium Whole Home plan. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Ecobee's pricing is pretty straightforward. Thank you. Return: not available Brand: View all by Ecobee For Sale From EZ PAWN CORP #10 DCA #1424735 2641 ATLANTIC AVE BROOKLYN NY 11207 USA Phone: (347 . Add To Cart. ecobee Logos CEO Headshots 7.7 MB By using our brand assets you indicate your acceptance of our Copyright and Trademark Licenses conditions and you understand that a violation of these conditions will result in the termination of your licence and/or permission to use our brand assets. It was supposed to pull up the film, it didn't but I was able to get the film still using a nail. Small sheet covering proximity detector lens at the 8 o'clock position (lower right) of the the screen. This makes the Enhanced best as a secondary thermostat if you have a multi-zone system, live in a small apartment and dont need a second sensor (the thermostat itself has temperature and motion sensors built-in), or dont want a speaker and microphone in your thermostat. Scratches from a micro fiber cloth on top of my finger nails. There is no additional layer of protective plastic there. They probably did know this which is why they added the square tab rather than change the screen protector's adhesiveness. This is just a protector for the screen while it ships. I looked at a bunch of YT unboxings and no one showed the removal. The issue was quickly resolved with the helpful comments of Paolo001, Shaun_R, CallSign, and likely others. Safe for the environment and you, our dental dams are non-sterile and powder-free latex that work efficiently in dental procedures. Ecobee cant seem to keep its smart home secrets to itself, seeing how its upcoming indoor video camera, intriguing contact sensor and new premium thermostat have been detailed early by Dave Zatz of ZatzNotFunny over the past couple months. such as an unprinted box or plastic bag. Amazingly, even my unit's cover sheet edge was perfect even under a magnifying glass - including out to the edge of the narrow groove at the edge of the unit. "SmartCamera, SmartSensor for doors and windows, and Smart Security are thoughtfully designed, and provide multiple functions in fewer devices. The Ecobee Smart Thermostat Premium ($249.99) is the company's latest and most advanced connected thermostat. Press J to jump to the feed. A subreddit for ecobee and all their smart home products. SmartThermostat with whole home sensors. There may be some interference with the lighting causing it to remain active. ecobee smart thermostats were among the first to be ENERGY STAR certified to deliver cost savings and keep you comfortable. Comes with smart speaker and remote sensor. I deleted that 1st one and am adding this one as a consolidated summary to help others with this issue. It was stuck right to the glass. If you decide to use Apples Siri you need to agree to the Apple terms of service agreement. http://www.ecobee.com Industries Computers and Electronics Manufacturing Company size 201-500 employees Headquarters Toronto, Ontario Type Public Company Founded 2007 Specialties smart. I concur! The following guidance . Alexa Built-in devices let you talk directly to Alexa, allowing you to play music, control your smart home, get news, weather, and more using your voice. Now close the. Unpair the sensor in question from your ecobee thermostat by going into MAIN MENU > SENSORS, selecting the sensor, then tapping the trash icon and following the prompts. The idea of sending in a brand new unit for replacement didn't really appeal to me. I did the same thing and scratched the sensor thinking it was a protective sticker. Just an FYI - in case this come up again - that sticker was attached to the scratch guard film. Press J to jump to the feed. In addition to the previously revealed glass-covered touchscreen (instead of plastic) and bundled SmartSensor with magnetic base, the new unit now supports 5GHz Wi-Fi networks, Bluetooth, several advanced Amazon Alexa calling features to compliment its built-in voice assistant, and the ability to act as a speaker for your Spotify music. Compact packaging reduces material waste, storage requirements and shipping cost, For every email we receive we will plant one tree with American Forests, Copyright © 2021 EcoBee Inc. All rights reserved. After talking to support I decided to return the unit to Amazon. Both Ecobee thermostats also work as hubs for Ecobees smart security system, Smart Security Complete. The Siri animation bubble now appears on the screen a more visible indication that it heard you than the previous blue light strip. Vppppl Flexible Packaging Shrink Film, Packaging Type: Box Packing 175/ Kilogram. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Width: 47 mm. Choose a lower corner so as to mask an issue afterwards. There is also a tab on one of them that breaks off for a number of users. So, that's exactly the recommendation I'd make to the Ecobee team (you guys listening?). Upon further investigation, I noticed the protective films were still on it. Where you successful taking the SCREEN GUARD off? A self or professionally monitored security system starting at $5 a month, it works with Ecobees excellent $100 SmartCamera (which works with HomeKit Secure Video and has Alexa built-in). There is no additional layer of protective plastic there. ecobee. The ZwickRoell plastic-film strip cutter is simple and convenient to operate. If you choose to enable Alexa voice control on the Smart Thermostat Premium you will need to agree to Amazon's conditions of use. I have a bit of a comedy sketch to explain that. It pre-heats and cools your home so its the perfect temperature when you arrive. Anyone else had scratches on a brand new device? Try to gently pry up an edge.NO FORCE IS NEEDED so do NOT use any! 4 United States Census Bureau, QuickFacts: Families & Living Arrangements By enabling eco+ smart features, your smart thermostat can help you save up to 26% or $284 ($388 in Canada) on your annual heating and cooling costs. Rectangular display. I saw an Amazon reviewer saying it looked like a button. When I pull the tab the guard came too. Manual will be automatically added to "My Manuals", Thermostat Ecobee Smart Thermostat User Manual, Thermostat ecobee SMART THERMOSTAT User Manual, Thermostat Ecobee SMART THERMOSTAT Installation Manual, Thermostat Ecobee Smart Thermostat Installation Manual, Thermostat Ecobee SMART THERMOSTAT User Manual, Thermostat Ecobee Smart Si Thermostat User Manual, Thermostat Ecobee Smart Si Installation Manual, Thermostat Ecobee SMART Installation Manual, Thermostat Ecobee 3 smarter wi-fi thermostat User Manual, Thermostat Ecobee ecobee3 Quick Start Manual, Thermostat Ecobee 3 lite Technical Manual, Page 6: Connecting Your Smart Thermostat To The Internet, Page 11: Programming Your Smart Thermostat, Page 18: End User Software License Agreement. Savings when youre away, comfort when youre there. Works in harmony with leading smart home ecosystems including Apple HomeKit. The overall result is a more seamless and integrated interface than the previous rectangular space the screen occupied, which looked like a smartphone app stuck on your wall. Press question mark to learn the rest of the keyboard shortcuts. What happened to me and many others is that pulling the block's side tab pulls off the block's top layers, leaving its lower layers composed of industrial adhesive.The fact that it take a huge amount of force to pull the top of the block off indicates how bad the design is. We offer effortless solutions that just work, on their own and with other smart home systems. The ecobee mobile app is simply an extension of this experience. A smart home for smart savings. Previously, this was buried in the web settings, making it easy to accidentally leave your thermostat on an incorrect setting. All Rights Reserved, Ecobees new thermostats are its best yet, Smart Thermostat with Voice Control since October of last year. A smart home for smart savings. Well, with the ecobee 4 there were a bunch of people who thought the proximity sensor was a protective cover and damaged it trying to remove it. If you are looking to upgrade from an existing fifth-gen Ecobee SmartThermostat with Voice Control, the only reason I can see would be if your thermostat is in a less-than-ideal location in your home as the newer models have improved and expanded motion detection. Create an account to follow your favorite communities and start taking part in conversations. The other new model, the Enhanced thermostat, is $60 less than the Premium and doesnt include a Smart Sensor (although it will work with them) nor is it an air quality monitor. When I peeled off the protective plastic I noticed what looks to be a little "window" above which the protective plastic was bubbled. My only conclusion was that, yikes, I have now have this industrial gunk to remove from the screen. Post-industrial plastic . I just got an Ecobee and the plastic sensor cover never came off. The film is purportedly based on a true story involving con-artist Saq Mumtaz. Update January 12, 2021: Ecobee has announced a $50 price cut for the SmartCamera with voice control, bringing it down to $129.99.Even with its new $129 price tag, the Smart Camera is still on the . The Smart Thermostat Premium also collects air quality data to improve the air quality feature. Thanks for the kind words, Shaun. EWONICE Clear Plastic Greenhouse Film, 6 mil Polyethylene Greenhouse Garden Plant Cover Sheeting Freeze Frost Protection UV Resistant for Horticulture,Garden and Agriculture (6.5 ft x 9.8 ft) 50 $1499 FREE delivery Mon, Feb 20 on $25 of items shipped by Amazon Or fastest delivery Sat, Feb 18 The tab is so hard to remove because its not supposed to be removed separate. Ecobee has announced two new smart thermostats the first since the Ecobee SmartThermostat with Voice Control arrived in 2019 and the first new products to launch since the company was bought by generator giant Generac last fall. Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. Both new models are available now at ecobee.com, Amazon, Lowes, Home Depot, and Best Buy. I removed the Proximity Sensor film quite easily but I didn't realize the tab on the right is meant to remove the entire film. This product can be controlled with your voice through Alexa-enabled devices such as Amazon Echo and Amazon Tap. A shame they engineered it so poorly, mine is now scratched and dented. Yeah, poor design on that sticker. A soon as you find a spot to lift, you're home free. I am glad your unit saved you from this grief. According to ENERGY STAR, keeping an accurate thermostat schedule is the easiest way to lower your heating and cooling costs and reduce your homes energy footprint.1 eco+ Schedule Assistant learns your occupancy habits and recommends an energy-saving schedule. Gaming. It's a shame a brand new unit came from the factory scratched but I understand how it can happen. Who knows. This is easy to do in the app, but its not as frictionless as Nests experience. ecobee thermostats look similar and share similar software, but there are differences. Learn more about how we calculate energy savings, Avg cost of electricity ($1,562) + Avg cost of natural gas ($577.19) Percent of energy used for heating and cooling (.51) ecobees savings claim (.26) = ecobee dollar savings ($284) per year. I must say your customer service is awesome. 14 votes, 23 comments. Thanks! Take your time and work it delicately. Commonly used on heavy equipment, it guards metal, plastic, composite, and painted surfaces from damage. It lets you control your heating and cooling from your phone, plus it supports . Remove the back cover from the sensor and remove its battery. How effective this is will vary based on your homes layout, construction, and the age of your HVAC system. To access the wiring channels for the Sensor Module simply remove the screws to release the plastic covers affixed to the front panel of the Equipment Interface. Made of woven polyethylene fabric, this is the most puncture -, abrasion -, and tear-resistant surface protection we offer. Studies show that premium air filters can remove 89% of airborne virus particles. Its placement in my front entryway is less than ideal for this use case. Create an account to follow your favorite communities and start taking part in conversations. Plus, Ecobee spokesperson Fatima Reyes tells me that its thermostats could support Matter with a future firmware update and that they also have the capability to support Thread. The display has been bumped up to 540x540 pixels, making it sharper as well as bigger. Its price then as it is now is $249, though you can often find it on sale. I pulled it off and the scratch guard piece stayed on (I didn't even know it was there!) Well let you know what the new Ecobee will cost in the US, and when itll be available, when its officially announced. Pretend to be a surgeon holding a scalpel. Maybe the packaging differed in some batches?? The zinc body adds weight to the Premium thermostat and introduces a more luxury look with silver accents compared to the white plastic body of Ecobee's past models and the current entry-level . In testing, this proved accurate, with the thermostat recognizing I was home even from 15 feet away behind a wall. Any tips on getting under an edge to remove it? After 24 hrs of head scratching, I got a bit frustrated and told my wife about the problem, how it was depressing me, and then showed her the unit. Ecobee also collects your email, location (for weather and to optimize for certain HVAC configurations), when HVAC systems are available and hooked up to a thermostat, and when the HVAC runs. ecobee Smart Thermostat Premium with Siri and Alexa and Built in Air Quality Monitor and Smart Sensor. This step is important for your safety and the safety of your home. I went through the same thing. It has a small notch on it as well to let you grab and peel. 2023 Vox Media, LLC. I admire your dedication and energy. We think of ourselves as a guest in your home, so we won't sell or misuse your data. The $249.99 Ecobee Smart Thermostat Premium and the $189.99 Ecobee Smart Thermostat Enhanced join the Ecobee3 Lite (now priced at $149.99) in Ecobees lineup. It can take upwards of two hours to change over; in my testing, occasionally, it didnt switch at all despite my being out of the house for three hours in the middle of a hot day with geofencing (called Autopilot in the app) switched on. it opts for a white plastic shell with rounded corners. 2021 and 2022 ENERGY STAR partner of the year. https://www.reddit.com/r/ecobee/comments/6c7ieo/scratches_on_front_of_ecobee_4/dhy7onn/. However, there are still no physical knobs or buttons. However, it has a more old-school thermostat design vibe and no built-in voice assistant, plus no motion sensor in the thermostat itself. At ecobee we call it the Fresnel lens, and it us used to improve the viewing angle of the sensor so it can better detect if you are in the room. The whole thing comes off. Press question mark to learn the rest of the keyboard shortcuts. It then resumes once the door or window has been closed again for at least 30 seconds. The Enhanced is an excellent option if you arent interested in having a voice assistant on your wall and youre fine with the plastic design. I will now have to see about getting a replacement. [2] The thermostats are controlled by using the built-in touchscreen, web portal, or app available for iOS, Android, and the Apple Watch. [3] $32.00 The Premium and Enhanced models add style to Ecobees substance. You can see the same matte area on the remote sensors as well. I removed the Proximity Sensor film quite easily but I didn't realize the tab on the right is meant to remove the entire film. If you go for the big peel first, it might take the bean sensor film with it ELS123456 10 mo. SmartThermostat with voice control. Plastic films are mostly used in packaging applications but as will be seen from this book they are also used in the agricultural, medical and engineering . Hah, I didnt know there was scratch guard filmthanks! Still. Explore . I got the little tab off but can't seem to find an edge of the guard, I was. These include smart scheduling, smartphone app control to adjust the temperature remotely, and automatic temperature adjustments using a built-in sensor, geofencing, and a connection to your local weather. It was stuck on there solid. Casey from ecobee here. The guidelines compiled in this document are designed for "PCR", which meets the definitions in ISO 14021:2016 Section 7.8.1.1. omg thank you. 4.5. If you buy something from a Verge link, Vox Media may earn a commission. Ecobee Smart Thermostat showing location of 2 protective sheets (1, 2) and a special tape block (3) meant to remove the larger main sheet (2). I double checked. See our ethics statement. Plastic films are more durable and versatile than paper in moist conditions such as bathrooms and kitchens. Ecobees Privacy Policy and Terms of Use. On a side note, my Ecobee is still not going into standby (screen goes black) when the chandelier is on. Plastic films offer improved product resistance where there is likely to be product spillage down the sides of the container and/or the product is likely to be handled in dirty or damp conditions such as garages and gardens. Interesting that these can detect ocupancy with out some CRAZY fragile fresnel lense. Reyes said they fully support the standard but dont have anything concrete to share at this time., Photos by Jennifer Pattison Tuohy / The Verge. Matter is the new smart home standard coming this fall, promising to improve interoperability across the smart home. Am adding this one as a consolidated summary to help others with this issue panic attack 45... Question mark to learn the rest of the keyboard shortcuts paper in moist conditions such as and. 1/2 square and looks like it was supposed to pull up the film from it own and other... The little tab off but ca n't seem to find an edge to remove from the sensor remove... Keep you comfortable rejecting non-essential cookies, Reddit may still use certain cookies to the! Can see the same matte area on the remote sensors as well looked at a bunch of YT unboxings no. And versatile than paper in moist conditions such as bathrooms and kitchens Industries Computers Electronics! To enable Alexa voice control on the smart Thermostat with voice control on the remote sensors as well to you! Resolved with the Premium Whole home plan it has a more visible indication that it you... Abrasion -, abrasion -, abrasion -, and the scratch guard film well as.. Of woven polyethylene fabric, this was buried in the Thermostat itself ELS123456 10.... The removal CallSign, and likely others Thermostat with voice control on the smart Thermostat with voice since. About getting a replacement air quality data to improve the air quality data to improve air! I pulled it off and the age of your home so its the perfect when. Plot 2 Cast 3 Production 0 coins been bumped up to 540x540 pixels, making it sharper as.... Ecobee smart thermostats were among ecobee plastic film first to be ENERGY STAR partner of the keyboard.... Edge to remove it 's conditions of use window has been bumped to! Work, on their own and with other smart home products replacement did n't but I able! For replacement did n't but I understand how it can happen a guest in your home so its perfect! How effective this is easy to do in the app, but its not as frictionless as experience... Box Packing 175/ Kilogram was a protective sticker as bigger I looked at a bunch YT! Helpful and forthcoming assistant, plus no motion sensor in the towel on the smart Thermostat Premium $... A protector for the big peel first, it is fairly obvious without and! Looked like a button versatile than paper in moist conditions such as bathrooms and.. An edge.NO FORCE is NEEDED so do not use any you for only making me have panic! Well to let you know what the new Ecobee will cost in towel... At ecobee.com, Amazon, Lowes, home Depot, and smart.. Is the Company & # x27 ; t to say Ecobee is still not going into standby ( goes. The same matte area on the camera off easily there may be some interference with the helpful comments of,. The keyboard shortcuts this was buried in the web settings, making it to... From 15 feet away behind a wall ecosystems including Apple HomeKit your so. New smart home ecosystems including Apple HomeKit find an edge to remove from the factory scratched but I able! Finger nails create an account to follow your favorite communities and start taking part in conversations $ 32.00 Premium... I decided to return the unit to Amazon so, that 's exactly the recommendation I 'd make to Apple. So poorly, mine is now scratched and dented it looked like a button to lift, you 're free! They engineered it so poorly, mine is now scratched and dented 3! With it ELS123456 10 mo models add style to Ecobees substance environment and you, our dental dams are and! This issue a more old-school Thermostat design vibe and no one showed the removal the Premium and Enhanced models style! About 1/2 square and looks like it was supposed to pull up film. Pull the tab the guard came too now have this industrial gunk remove... Film with it ELS123456 10 mo 'd make to the Ecobee mobile app is simply extension. Been bumped up to 540x540 pixels, making it sharper as well to deliver cost savings and keep you.. Rights Reserved, Ecobees new thermostats are its best yet, smart Security system smart... Shame they engineered it so poorly, mine is now scratched and dented tested sent your! Scratched the sensor and remove its battery and scratched the sensor thinking was! 30 seconds these can detect ocupancy with out some CRAZY fragile fresnel lense, plus it supports chandelier is.... Your unit saved you from this grief or buttons the ZwickRoell plastic-film strip cutter is simple and convenient to.... Alexa voice control since October of last year of YT unboxings and no voice... Square tab rather than change the screen that Premium air filters can remove 89 % of airborne virus particles did! Under an edge to remove it an Amazon reviewer saying it looked like a button a bunch of YT and... Paolo001, Shaun_R, CallSign, and best Buy obvious without instructions and comes off easily cover! When the chandelier is on Buy something from a Verge link, Vox Media may earn a.. However, it guards metal, plastic, composite, and painted surfaces damage! On it back cover from the screen fewer devices of ourselves as a guest your. For replacement did n't but I was home even from 15 feet away behind a wall just work on! To return the unit to Amazon FORCE is NEEDED ecobee plastic film do not use any to say is... Now appears on the smart Thermostat with voice control on the camera lower corner so as to mask issue... Appears on the smart Thermostat Premium you will need to agree to the team... Apples Siri you need to agree to Amazon 's conditions of use, comfort when youre.... This was buried in the Thermostat itself may earn a commission cutter is simple and convenient to operate we! Fragile fresnel lense, Ontario Type Public Company Founded 2007 Specialties smart conditions! Hubs for Ecobees smart Security system, smart Thermostat Premium ( $ 249.99 is. Bean sensor film with it ELS123456 10 mo leave your Thermostat on an incorrect setting convenient! Deleted that 1st one and am adding this one as a guest in your,. Non-Sterile and powder-free latex that work efficiently in dental procedures I got a hold it. Share similar software, but there are still no physical knobs or buttons Americans to help others this! 2 Cast 3 Production 0 coins entryway is less than ideal for this use case one of them that off. Con-Artist Saq Mumtaz price then as it is fairly obvious without instructions and comes off easily we. Be ENERGY STAR certified to deliver cost savings and keep you comfortable products we 've sent., Ontario Type Public Company Founded 2007 Specialties smart home standard coming this fall promising! Talking to support I decided to return the unit to Amazon your phone, plus it supports surfaces damage... Comes off easily the lighting causing it to remain active a true story con-artist! Matte area on the smart Thermostat with voice control on the screen protector 's adhesiveness start taking part conversations. Models add style to Ecobees substance is on ( lower right ) of the guard too! Brand new device pre-heats and cools your home even from 15 feet away behind a wall connected Thermostat away... [ 1 ] [ 2 ] Contents 1 Plot 2 Cast 3 Production 0 coins it has a visible. N'T seem to find an edge of the keyboard shortcuts plastic shell with rounded.... To your inbox daily Company Founded 2007 Specialties smart and comes off easily and the sensor. Subreddit for Ecobee and all their smart home we offer effortless solutions that work. Versatile than paper in moist conditions such as Amazon Echo and Amazon Tap cookies to ensure the proper functionality our... Advanced connected Thermostat came too it ELS123456 10 mo we 've tested sent to inbox! Thinking it was supposed to pull up the film from it micro fiber cloth top. Cover as it is an honor and a duty as Americans to help others - especially at Thanksgiving home coming. I deleted that 1st one and am adding this one as a consolidated summary help! The 8 o'clock position ( lower right ) of the keyboard shortcuts Cast 3 Production 0.... Amazon Tap Enhanced models add style to Ecobees substance to say Ecobee is throwing in Thermostat... T to say Ecobee is throwing in the web settings, making it easy to do in towel... A duty as Americans to help others with this issue still on it as well to you. Before trying to `` peel '' the film is purportedly based on your homes layout construction. Now! decided to return the unit to Amazon 's conditions of use to pixels! Manufacturing Company size 201-500 employees Headquarters Toronto, Ontario Type Public Company Founded 2007 Specialties smart the. Hah, I noticed the protective films were still on it a bit of a comedy sketch to explain.! Films are more durable and versatile than paper in moist conditions such ecobee plastic film... Know there was scratch guard film matter is the most puncture -, and painted surfaces from.... The guard came too, so we wo n't sell or misuse data! This proved accurate, with the lighting causing it to remain active I at! Side note, my Ecobee is throwing in the app, but there are no. Buy something from a Verge link, Vox Media may earn a commission best yet, smart Thermostat Premium collects. Had scratches on a brand new device than paper in moist conditions such as and., making it easy to accidentally leave your Thermostat on an incorrect setting on...