(2) We expect all guests to have consideration for other people. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. (3) We are not always in a position at the time of booking to confirm your flight timings. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. Different limits and bases for liability apply depending on whether the death or personal injury results from a shipping incident or a non-shipping incident. Occasionally, it may be necessary to cancel confirmed holiday arrangements. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. Transfers are only available on the days the cruise starts and ends. This policy also applies if you already cancelled . If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. momoz74 3 yr. ago Did the confirmation include any dollar amounts? Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). Full cancellation charges will then apply. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. The cost of the transfers is payable with the balance of the cruise cost. An EHIC is not a substitute for travel insurance. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. The final message from iCruise stated that NCL agreed to honor the refund. (1) EU citizens require a full EU passport in order to take any of the holidays shown in our brochures or on our website. This form can only be used if you are requesting a refund for all individuals on a reservation. Cruise Cancelled by Norwegian. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. (8) Contagious or Infectious Diseases other than COVID-19: We may refuse to embark or may disembark, or refuse to reboard after going ashore or confine to cabin any Guest at any port who, in the opinion of the Master, ship's medical personnel or other authorised ship's officer, might be excluded from landing at destination by immigration or other governmental authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other guests or the crew. Cruise Cancelled by Norwegian If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). (3) Following confirmation of your booking as above, we will issue a confirmation invoice. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: [email protected]. Where applicable, you must notify us of your wish to cancel for this reason in writing. Norwegian Cruise Line. Please also see clause 10(3) below in respect of the potential impact of COVID-19 or other communicable disease/illness related measures. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. If in our reasonable opinion or in the reasonable opinion of the ship's Master, any Guest behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party (such as other guests) or damage to property, or fails to comply with our COVID-19 Policies and Procedures, or fails to follow the lawful instructions of the ship's officers and crew at all times, we are entitled, without prior notice, to terminate the holiday of the Guest(s) concerned. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. Requested excursions may not be available at time of booking. Not included in your cruise holiday fare (unless otherwise specified at the time of booking) are drinks, service charges, gratuities relating to services, optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking) and any other service not expressly included in your cruise fare. (3) In order to enter the USA, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Programme (VWP). Under these circumstances, any such Guest with a known or suspected case of infection with COVID-19 who is disembarked, refused re-boarding, or quarantined shall be entitled to a pro-rated refund if required by law, or an optional pro-rated future cruise credit for the unused portion of the Cruise Fare. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. The different options and fares are marked accordingly. (4) Mandatory Compliance with COVID-19 Policies and Procedures. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. #2. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. The good news: Here's your $5,587 refund for the canceled cruise. Norwegian Cruise . (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. If Cruisetours packages are added to a booking, a deposit of 20% of the Cruisetour fare is required and must be paid at time of booking. Norwegian Cruise Line canceled the remainder of the Norwegian Escape sailing that was scheduled to end Saturday after the vessel collided with the channel bed in Puerto Plata in the Dominican. Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. Details should be available from your doctor / travel clinic. Failure to do so may result in the Guest being refused boarding. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. But when their rebooked cruise was canceled, Norwegian said a refund was . This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. (1) In order to confirm your chosen holiday, a deposit is required as follows: All Categories regardless of cruise length The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. *or full payment if booking is made after balance due date (see below). If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. You must ensure payment reaches us by this date. Requests for refunds must be submitted in writing to Norwegian Cruise Line. b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guests travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. b. The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. The issue of official advice or recommendations against non-essential travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your contracted holiday arrangements. Special care must be taken of such items. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Contact us immediately if any information appears to be incorrect or incomplete. Airline tickets can only be issued on receipt of full payment for the cruise holiday. c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. The price of your chosen holiday will be confirmed at the time of booking. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible: d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. (1) You are subject to any and all baggage restrictions applied by any carriers during the holiday, including air and land carriers. We will have no further or greater liability. The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking. The balance due date will be shown on the confirmation invoice. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. Visa requirements may change. You must check the policy terms prior to purchasing your insurance. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. (2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. Changes to advertised and confirmed holiday arrangements sometimes have to be made both before and after bookings are confirmed. (6) Guest Testing Positive for COVID-19 During Cruise. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. Any such claim will generally be time-barred after 2 years. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. Disney Cruise Line: Did not respond to a request for information. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. Our requirements for cruises are as follows. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. If you have any questions about how we handle or protect your personal data, please contact us at [email protected]. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. NCL has not indicated that this is the case. We will not be responsible for arranging or meeting the costs of any alternative form of transport. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. b. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. Further information on entry requirements for the USA are available at http://travel.state.gov. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. The Guest knowingly and voluntarily accepts these risks as part of this Ticket Contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs and expenses of any nature whatsoever. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Cancellation charges (as set out below) will apply. I always receive CC refunds for canceled cruises in about a week. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. Any information appears to be at least six months of age at the correct time as transfer. Procedures, Understanding the Risks, 11 of booking Air flights will refunded! 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