To be sure, you can track the cargo on their respective website. Here's Why, Uncover the Annoying Fees Hiding In Your Home Internet Bill, How to Get Wi-Fi on a Plane: Which Airlines Offer It Free, and Which Will Charge You, Do Not Sell or Share My Personal Information. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. Other restrictions may apply. Canceling before the contract is up may result in an ETF. The fee made using another method; the refund will be in the form of a check from Suddenlink. Just take the equipment to them, and they will take care of the rest. 2. Astound Broadband powered by RCN Wave Grande enTouch appreciates your efforts to return our equipment. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. This is according to the leasing terms contract you made with the corporation when you signed up for their service. 4. Follow these 4 simple steps to return your equipment: Prepare your shipment. Before its acquisition by Altice. The CenturyLink cancellation page is surprisingly helpful. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. You can set Optimum DVR recordings using multiple methods. Recover it. BTW I have a Sudden link modem like this one for sale $50 + shipping For more information, visit Astound's equipment return policy page. Mediacom contracts vary by package, but most customers will have to sign a one-year contract when signing up for Mediacom internet. You don't even have to box it up. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. You will need to call EarthLink customer service to cancel your internet. Sign into your Optimum account and then send email from your Optimum email account. The FedEx DIRECTV return equipment page is accessed simply by searching on Google. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. May or may not be available based on service address. Dont let this happen to you. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. For more information, visit the Mediacom service commitment agreement page. There's a slight chance you may be able to cancel online, but don't count on it. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. Use the courier company website to track the delivery. Find a Spectrum store location near you. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. The page didnt have what I was looking for. to return your equipment, and it has to be returned in good condition. Drop off the box. Fee for late or no return: Call customer service for details. Customer service number: 855-633-4226 Hours: 24 hours a day, seven days a week Early termination fee: Up to $240 with two- and three-year agreements, $120 with one-year agreement. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Sunday: Closed. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. If you live in NY, NJ, CT or PA, please follow the return instructions below. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Fee for late or no return: Call customer service for details. It had 1.4 million residential and 100,000 commercial enterprise subscribers. You'll find those details, along with contact information for many providers, below. Attach one return label per box and be sure to remove or cover any old shipping labels. Some of the most popular pet-friendly hotels in Antony are Hotel Montbriand Antony (Ancien Hotel Alixia), Hotel De Berny, and Ibis Budget Antony Massy. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. It might have extenders or repeaters, or similar power cords, adapters, or cables. Sunrise: 08:40AM. When you cancel your subscription, you must send back the equipment. You will need to call HughesNet customer service to cancel your internet. If you dont return it on time, you might get a much nastier letter. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. However, in some cases, the agency may also want to take the machine back. Performance & security by Cloudflare. If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. [1] [2]. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Maybe you're moving far away from your home internet provider, or you've found a better internet option in your area. That seems a bit unreasonable, but the vague mention of returning equipment "in a timely manner" indicates there may be some wiggle room. Prior to its acquisition by Altice,. Modem required for internet service. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. You will need to call Astound customer service to cancel your internet. Broadband providers, Home internet, Security Cameras. As with any customer service line, you can expect to be on hold for a bit. Is Suddenlink wrongly charging you an equipment return fee? Check your inbox and stay tuned for deals, news and more. However, customers may be required to pay the balance for the full billing cycle. You will need to call Viasat customer service to cancel your internet. Fee for late or no return: Varies by device(s). To cancel your Kinetic service, call the customer service number or visit a local Kinetic store location. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Follow these 4 easy steps for returning all other equipment. All HughesNet plans come with a two-year contract and a potentially hefty fine for canceling service early. Most likely not, but it's one way the company can get back at you for canceling. Your privacy is important to us. Allconnect.com does not include every service provider available. Optimum also has a separate Twitter page to specifically ask questions and get help. Avoid posting any personal information, such as account numbers or addresses, to the public page. Take to an official UPS store with the QR code provided by Frontier. Phone call from Suddenlink said I need a label to return equipment. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. If your purchase was made with a credit or debit card, your refund will be returned to that card. Saturday: 9 a.m. to 3 p.m. EST. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. We're sorry that didn't solve your issue. Equipment returns including Apple TV . Moving or just moved? In the instructions there is a link to print return labels. There are several ways you can contact Optimum support any time of day. Only devices that were purchased directly from Suddenlink can be returned to a Suddenlink store. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Solar noon: 12:59PM. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. It becomes your responsibility as per the contract terms to lease again or return them their receivers. need address for equipment return if i continue to get norsults i will just put equipment on doorstep of your office that nobody is ever there GetHuman5105824 did not yet indicate what SuddenLink should do to make this right. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. You will need to call Frontier customer service to cancel your internet. The UPS website will ask you to provide information about the package . Customer service number: 888-327-8454 Hours: Seven days a week, 9 a.m. to 10 p.m. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. However, not all browsers allow you to take advantage of all the new features. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. When that time comes, don't fret. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. 33 Suddenlink Return Label trishascott April 30, 2020. The purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return. AT&T makes it pretty easy to return your equipment. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. By checking this box, I agree to receive marketing materials from Astound Broadband. Forgot your Optimum ID? Unplug the power from your modem and router. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. I cant say enough good about this company! According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. We use cookies to improve your experience on our site and to show you relevant advertising. After 14 days, devices are no longer eligible for return or refund. No contracts. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. Are those items worth what your ISP charges in fees? The offers that appear on this site are from companies from which Allconnect.com receives compensation. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. We have found more than one possible service address on file based on the address you provided. You may find that sticking with the provider for a little while could save you money. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. They got more done in a few weeks than I did in over two years. Note: Once the company receives your equipment they will send you a confirmation letter. Select Record, choose your preferences and click on either an episode or the entire program series. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. Equipment return: Drop off in-store or mail by UPS within 10 days. Get your FedEx prepaid shipping label here. ET; Saturday, 8:30 a.m. to 5 p.m. All trademarks and service marks are the property of their respective owners. Safely deliver it to any shipping center, preferably UPS or FedEx. Optimum internet, TV and home phone support. All names, logos, images and service marks are property of their respective owners. The FedEx Mobile app does all that and more. Ask our pros for assistance with packaging design and testing. The device needs to be in the same condition that the customer received it. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. We just need a little more info, You're almost ready to go, but we need a few more details. If you have questions regarding your return, please call 1.844.357.0942. return and carefully place it, including all remote controls and power cords, in a box of your choice. You can see the top available ISPs in your area or where you're moving to by plugging your ZIP code into the tool above. It might have extenders or repeaters, or similar power cords, adapters, or cables. When you agreed to cancel the carrier of the company, you are sure to send back the leased device. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. Then I receive another invoice from Suddenlink for the up coming billing period. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. Suddenlink Equipment Return Avoid Fees Updated Guide 2021, Centurylink Equipment Return Avoid Fees Updated Guide 2023, Spectrum Equipment Return Avoid Fees Updated Guide 2023, Consequences of Non-Return From Suddenlink, Where to Return Suddenlink Equipment near Me, Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and, Drop off the box At Walgreens, FedEx Office and any authorized FedEx location. That you could make it resolved in a few days is wonderful. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. finder and visit a store in your area to return the items in person. Fee for late or no return: Up to $150 per device. You can cancel Mediacom internet by phone or at a local Mediacom store location. Instead, get immediate assistance with Optimums live chat feature. Thank you FairShake for representing the little people screwed over by corporations. The business enterprise was the seventh biggest cable operator. Suddenlink Need Print A Return Label Return My Suddenlink. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Actually, that's not true. Nearby locations. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Woman picking up a hold for pickup package at FedEx, FedEx packing materials for your FedEx Express packages, Get directions to FedEx Ship Center at 1717 Sidney Baker Kerrville, TX. An unused modem device can be returned within 14 days after purchase. fedex.com. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Distance: 1.61 mi. See the full list: Pet Friendly Hotels in Antony. Your account at your fingertips. Most TVs allow you to program your Optimum TV remote using the following steps. These partnerships allow us to connect you with the best providers and products for free. Early termination fee: Up to $360. Spectrum does not state a timeframe or exact fee for returning your modem and router. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). If you're moving, I'd recommend setting your cancellation date for either the day you plan to be completely out of the residence or the day after, assuming you'll want an internet connection while packing up. Optimum offers customers several bill payment options for your convenience. By clicking "Accept" you consent to the use of these cookies. Take out the receipt, open the Courier website online, and track your box. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. Attach the prepaid shipping label to the return kit. Enter another ZIP to see info from a different area. Select how to reset your password. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. if you need help finding this account number. Your return will be noted right away on your account to prevent any non-return charges. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. Equipment return: By mail within 30 days of canceling. 2023 FairShake. 5. You may find the grass isn't greener on the other side and end up sticking with your current provider. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. Additional fees and terms may apply. Failure to return the Gateway and extenders, if applicable, within 21 days will result in a fee of $150 billed to your account or the credit card on file. Attach the label. Equipment return: By mail within 45 days. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages.